10 Best Medallia Competitors and Alternatives of 2022
Added: (Fri Feb 18 2022)
Pressbox (Press Release) -
Medallia is an ideal tool that pushes the limits of conventional customer feedback tools. It helps you gather feedback through surveys and offers a variety of useful features. However, just like other tools, Medallia also has some setbacks.
So, if you're looking for a cost-effective tool with better features and fewer drawbacks, then you’ve come to the right place.
Because here, we are talking about why people are switching from Medallia competition and what are some of the best alternatives of Medallia.
So, why are people switching to Medallia competitors?
From clunky features to high costs, there are many reasons that justify why people switch to Medallia competitors.
Here are the main disadvantages of Medallia that make people look for better customer feedback tools.
Medallia's service model doesn't offer any ownership over the platform. This forces businesses to engage with a dedicated Medallia Project Team to make surveys, edit surveys, etc. And it is a very time-consuming and inefficient process.
It charges for both "units" and users. "Units" are nothing but named individuals in surveys who don't have log-in privileges. For example, customer service agents and business consultants.
IT doesn't provide an assortment of survey templates that its alternatives offer.
IT is not an easy-to-use tool for new users. Why? Because you’ll need to have some basic coding skills to use the application with ease.
So, what can you do?
You can simply switch to so many other Medallia alternatives out there that not only provide much better features but makes managing feedback a piece of cake.