FieldForcePro announces extension to Field Service Management solution on Salesforce AppExchange, th
Added: (Fri May 19 2017)
Pressbox (Press Release) -
19 MAY 2017, (SYDNEY, AUSTRALIA) - FieldForcePro today announced it's launch of field service management on the Salesforce AppExchange, empowering service organizations to increase first call resolution by 21% and customer satisfaction scores by 13%.
The new FieldForcePro is an industry variant for Equipment Manufacturers and simplifies field service management to gather and collaborate real-time information that is needed for better decision making and ongoing business success.
Service demands can come from anywhere and their increasingly frequent and often unpredictable nature can wreak havoc on pre-planned work schedules. As large number of equipment manufacturers digitally transform themselves to keep up with their digitally savvy customers, keeping pace with growing demand for immediate service raises the stakes higher than ever.
“Field Service organizations are becoming increasingly critical for heavy and moderate equipment manufacturers struggling to find growth on product revenue alone” said Dinesh Poduval, CMO - FieldForcePro.
“But upscale is subjective to service organisations significantly scaling process to meet new demands. Our goal is to establish a whole new level of service excellence in this industry and help get their customers the right technician at the right time, every time.” added Dinesh Poduval.
FieldForcePro for service automation is reported to ensure the highest levels of efficiency from field technicians and engineers, while simultaneously impressing and delighting your customers.
"Field service collaboration is a vital part of customer service, and this solution is a strong enabler to smooth field operations. The native architecture and Salesforce1 readiness offers mobile, web and cross platform compatibility to FieldForcePro as a hybrid app for the unified operations" added Naga Chokkanathan, CTO - FieldForcePro.
Earlier, in March 2017, FieldForcePro for Higher Education was announced at the Salesforce World Tour, Sydney.