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FreeSWITCHService announced Dynamic IVR Solution for Clinical Research

Added: (Tue Sep 26 2017)

Pressbox (Press Release) - IVR (Interactive Voice Response) is a boon for contemporary business communication. On one hand, the IVR technology facilitates the enterprise to offer their customers a 24/7 access to services, and on the other hand, the technology enhances the user experience. Various industry sectors including healthcare, hospitality, real estate, retail, and eCommerce find custom IVR solution highly useful for improving connectivity in today’s challenging business scenario.

FreeSWITCHService, a leading VoIP solution provider and a subsidiary of Ecosmob Technologies Private Limited, announced dynamic IVR solution for thriving hospital and pharma sector. A spokesperson at FreeSWITCHService revealed the objective behind offering customized dynamic IVR solution for the hospital and pharma sector with these words: “ IVR is extremely configurable and customizable system for any industry under the sun. The pharmaceutical and clinical research sector is flourishing with new developments and advancements all the time. The rapid boom in drug discoveries, development of drug combinations and medical devices, and other technologies have intensified the challenges in the way of hospital and clinical research organizations. It is necessary for such companies to manage the key aspects of clinical trials for handling these challenges effectively, and our custom IVR solution for clinical research can meet their requirements. Be it patient-centric trials, clinical supplies, or drug inventory management, our IVR creator can take care of everything.” He concluded.

Speaking on this occasion, Mr. Krunal Patel, AVP-Sales at Ecosmob explained the importance of customized IVR solution for pharma and healthcare industry along with the key benefits: “ It is inevitable for the clinical research companies to take help from the technology to facilitate the process of drug discovery along with ensuring its compatibility with the regulatory guidelines. Today, we witness an exponential growth in clinical trials together with technological innovations and integration of tools. The FreeSWITCHService IVR solution for clinical research can be integrated with existing IT system and based on the data, the healthcare service providers can leverage the most from a revolutionary IVR technology. Drug inventory management and other related services can be handled effectively in a user-friendly manner with dynamic IVR solution. The tailored IVR solution, based on FreeSWITCH platform, has advanced features for greater geographical coverage and inclusion of a higher number of subjects and sites with system integration. The clinical research firms can consult with the study team members on a 24/7 basis and simplify the complexity of product management and randomization using the FreeSWITCHService IVR software. Apart from round the clock availability and easy access, a few of noteworthy benefits are higher scalability, robustness, real-time response, and easy deployment that make the feature-rich IVR software useful for the clinical research companies.” He concluded.

FreeSWITCHService offers bespoke conferencing solutions, IVR and DID solutions and other VoIP-based solutions at competitive rates to the global clientele. Visit the company’s page on IVR solution to get more insight.

Submitted by:Jullie Potter
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