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GWI Software Continues to Enhance Help Desk Software Offerings; Announces the Release of c.Support®
Added: (Wed Oct 01 2008)
Vancouver, WA., USA – October 1, 2008 – GWI Software, an industry-leading provider of comprehensive IT help desk software, today announced the release of c.Support Version 7.5, an integrated, flexible service desk solution built to optimize the support activities of companies of any size and service process requirement.
New features released in c.Support 7.5 include a comprehensive purchasing functionality allowing users to request and track products and services, and associate those requests with Incident, Problem, Change, and Asset records. The inclusion of an Application Program Interface (API) enabling mobile client users with a Blackberry, iPhone, or other handheld device to create, edit, view, or search Incident and other records. Significant interface enhancements continuing to streamline the way support technicians and end users interact with the software, optimizing the user experience and creating efficiency.
“One of the variables that continues to contribute to GWI Software’s success is how much substance we develop into ‘every’ release of c.Support,” added Jill Roberts, GWI’s VP of Research and Development. “Some companies use a ‘dot release’ to cover bugs, breaks, etc., whereas c.Support 7.5 has enough new functionality to be considered a major release.”
c.Support 7.5 is available in two editions; Incident Management and Service Desk. Both editions share a common source code stream, providing a seamless transition for companies that begin with the Incident Management edition and find their needs grow over time to the Service Desk edition.
About GWI Software
GWI Software (www.gwi.com) is a leader in providing powerful, yet flexible support solutions for IT service desk applications. With 3,000 installations in organizations worldwide, GWI’s highly customizable service automation solutions are used by companies such as Panasonic, State of Missouri, SAIC, Check Free, and Telesat Canada. The company is privately held and based in Vancouver, Washington.
Pricing and Availability
c.Support 7.5 comes in Incident Management and Service Desk editions. Both are available for demonstration now and will be available for evaluation or purchase to new customers within 30 days, and an upgrade available to existing customers within 60 days. For further information please call GWI Software at 1-888-494-7638 or e-mail sales@gwi.com.
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c.Support is a registered trademark of GWI Software. Other parties' trademarks or service marks are the property of their respective owners and should be treated as such.
Press Contact:
Eric Anderson
360-397-1020
eanderson@gwi.com